My Store Nepal - Sellers education portal


GETTING STARTED : Register your business account 


Why should I sell on MyStoreNepal?

MyStoreNepal.com (Trading name of Eco Incorporation Group Private Limited) is the leader in Nepali e-commerce with maximum online reach and highest credibility. With more than 20000 registered customers, 1 Lakh daily page visits , we are the strongest partner to take your products to customers all over Nepal.

Who can sell on MyStoreNepal.com ?

Anyone selling new and genuine products is welcome. In order to start selling, you need to have the following:

  • Business Registration in Nepal.
  • PAN or VAT Registration .
  • Minimum of 3 unique products to sell

To sell on Mystorenepal.com

Register yourself at  https://www.mystorenepal.com/register.

  • List your products under specific product categories.
  • Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Our logistics partner will pick up the product and deliver it to the customer.
  • Once an order is successfully dispatched, Mystorenepal.com will settle your payment within 7-15 business days based on your seller tier.

Can I offer both products and services on MyStorenepal.com ?

Ofcourse yes ! but we have some limitation to sale services .

Do I need to courier my products to MyStorenepal.com ?

No, MyStorenepal will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.

Who decides the price of the products?

As a seller, you will set the price of your products.

Will I get charged for listing products on MystoreNepal?

No. Listing of products on MystoreNepal.com is absolutely free. MystoreNepal does not charge anything for listing your catalogue online. You only pay a small commission for what you sell. 

Who takes care of the delivery of my products?

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

How and when will I get paid?

The payment will be made directly to your bank account through Ebanking/Check Deposit transactions. Mystorenepal will settle your payments within 7-15 business days based on your seller tier.


LISTINGS AND CATALOG


What is listing?

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

How many products do I need to list to start selling?

You are required to have a minimum of 3 listings to start selling on Mystorenepal.com

How do I list my products on Mystorenepal.com ?

We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as size, model, color, etc.

Can I get help for Listing a products (product images, description, etc.)?

Yes , you get full support to upload listing , images and all needed help, while doing business with us !

How do I price my products?

While you pricing your product please add sale commission of mystorenepal.com and suitable margin . Commission can be calculated while you uploading the products .

Will I get charged for listing products on Mystorenepal.com?

No. Listing of products on MystoreNepal.com is absolutely free. MystoreNepal does not charge anything for listing your catalogue online. You only pay a small commission for what you sell. 

ORDER MANAGEMENT AND SHIPPING


Who takes care of the delivery of my products?

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

How do I manage my orders on Mystorenepal.com?

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.


RETURNS AND SELLER PROTECTION


What protection does Mystorenepal.com offer in case of lost/damaged goods and fraudulent customer claims?

Mystorenepal.com has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.

Would I get compensation if the customer has returned damaged products?

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Would I get compensation if the customer has replaced the original product with a different item?

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.